Terms of Sale and Service

1. Who we are

GetGravel.com is operated by R.F. Klein & Sons Ltd. In these Terms, “GetGravel,” “we,” “our,” and “us” mean R.F. Klein & Sons Ltd., operating as GetGravel.com. “Customer,” “you,” and “your” mean the person or organization requesting a quote, approving an estimate, placing an order, or receiving the product or service.

Our full contact details are in the last section.

2. When these terms apply

These terms apply whenever you:

• Use the estimator
• Request or approve a quote
• Place an order online, by telephone, or in person
• Use Get It Loaded or Get It Delivered
• Accept an order created for you by GetGravel staff

Order-specific details shown in your accepted quote, checkout summary, receipt, or order confirmation form part of your agreement with us, and take priority over these general terms where they clearly conflict.

Additional written terms may apply to special-order products, contractor accounts, installation, supplier-filled orders, split loads, bagged products, promotions, or location-specific services. We don’t apply detailed terms to a service until it is actually available.

3. Estimates, quotes, and order acceptance

Estimator results

• Estimator results are informational estimates, not confirmed orders.
• Calculated quantities depend on the measurements and information you provide.
• Pricing can change if the address, product, quantity, service, truck, delivery method, tax treatment, or availability changes.
• A saved estimate is not a reservation of product unless we expressly say so.

Quotes

• A quote shows the products, quantities, services, prices, taxes, discounts, and expected details at the time it’s issued.
• Quotes expire after the period shown on the quote — currently 7 days by default.
• Availability and scheduling may need to be reconfirmed when you accept a quote.
• A quote becomes an order only after you accept it and any required payment is completed or approved.

Placing and accepting an order

Ordering follows a simple sequence:

1. You review the order details.
2. You correct anything that’s wrong before submitting or approving.
3. You agree to these Terms of Sale and Service.
4. You pay, or follow the payment arrangement we’ve agreed.
5. We accept the order by sending a confirmation or by explicit staff confirmation.

A payment attempt, card authorization, or automated “received” message doesn’t by itself mean we’ve finally accepted the order, unless the message clearly says it’s confirmed. We may decline an order before acceptance because of stock, serviceability, safety, a pricing error, payment failure, scheduling, or other operational limits. If we’ve already taken payment for an order we can’t accept, we refund the affected amount. We won’t materially change an accepted, paid order without your approval.

4. Your information and authority

You’re responsible for giving us accurate information, including your name, contact details, billing information, delivery or pickup address, map pin, product, quantity, delivery instructions, access information, vehicle or trailer details where relevant, and your requested date or window.

By placing an order, you confirm that you:

• Are legally able to enter into the transaction
• Have authority to place the order
• Have authority to direct delivery to the chosen property, and permission from the owner if it isn’t yours
• Have any permits or approvals needed for the requested placement

If you’re ordering for a business or contractor account, you confirm you’re authorized to bind that organization or account.

5. Products and natural material variation

Bulk landscape materials are natural or processed natural products. They can reasonably vary in colour, shade, moisture, texture, density, particle size, amount of fines, organic content, natural stone shape, and appearance — between batches, between quarry or supplier runs, and across seasons and weather.

• Product photos are representative and may not show exact colour or texture, and screens vary.
• Ordering all your material at once can reduce, but not eliminate, batch variation.
• Fresh materials may change appearance after watering, drying, settling, or exposure.
• Soil, mulch, compost, and aggregates may contain small amounts of normal organic matter, fines, or dust consistent with the product.

This doesn’t excuse supplying the wrong product, a materially incorrect quantity, product that doesn’t match its description, or avoidable contamination. Nothing in these Terms limits any condition, warranty, remedy, or other right that cannot legally be excluded.

Recommendations and project guidance

Product descriptions, staff suggestions, and calculators, and our AI ordering assistant, are meant to help you make practical choices. They depend on the information you provide, and we don’t inspect your site unless a separate inspection service is expressly included. Our guidance is not engineering, structural, geotechnical, drainage, environmental, or professional landscape-design advice. Where your project needs professional assessment, code compliance, drainage design, structural specifications, or engineered materials, you’re responsible for confirming suitability. Our AI assistant offers informational help only; it doesn’t replace your confirmation of the product, quantity, price, and delivery details before you order.

6. Quantities, measurements, and calculators

Bulk materials are generally sold by loose cubic-yard volume. The quantity you buy is shown on your quote, order, ticket, or receipt. Weight isn’t the sales measurement unless we specifically say so — weight varies with moisture, density, and particle size, and loose delivered volume differs from compacted or settled volume. A pile’s appearance isn’t a reliable measure of cubic-yard quantity. We load products using our normal measurement and loading process. If you have a concern about quantity, contact us using the details below and we’ll look into it.

Quantity calculators

Our calculators estimate quantities from your measurements, selected depth, shape assumptions, and a product’s compaction or allowance settings. Where a product uses one, a compaction and settling allowance (commonly 10%) is a recommendation, not a guarantee — some products use a different value or none. Actual needs can vary with measurement accuracy, uneven ground, existing material, grade changes, compaction, settlement, waste, spillage, excavation depth, product characteristics, and installation method.

You’re responsible for reviewing the calculated quantity. We aren’t responsible for extra project costs simply because you ordered too much or too little based on incomplete or inaccurate information — but that doesn’t excuse a software calculation error where you entered accurate information and the system applied the wrong formula.

7. Pricing, discounts, taxes, and errors

• Prices are in Canadian dollars unless stated otherwise.
• Applicable GST and PST are shown before you accept.
• Delivery, extended-delivery, split-load, bagged, and any other service charges that apply are shown before you accept.
• Discounts apply only when their conditions are met, and don’t stack unless we expressly say so.
• Contractor, loaded-volume, multi-load, multi-delivery, promotional, and cash discounts have separate eligibility rules — for example, contractor and volume discounts don’t stack (the larger one applies).
• A discount may be removed if you change an order so it no longer qualifies.

We won’t retroactively change the pricing or discounts on a confirmed order except to correct an obvious error, and only with your agreement. If there’s an obvious pricing or technical error, we may pause acceptance or contact you and offer the corrected price. You can accept the correction or cancel the affected item or order, and if you don’t accept it, we refund any payment taken for the affected amount. We won’t increase a confirmed price without your consent.

8. Payment

Depending on how you order, we accept:

• Online card payment and secure payment links (processed by Stripe)
• In-person card payment at the yard (Stripe Terminal)
• Cash
• Other payment methods our staff arrange and record

Payment is generally required before loading or delivery unless we’ve approved another arrangement. Card details are handled by our payment provider; we don’t store your full card number. We keep payment reference numbers, status, method, and refund records to manage your order. Failed or reversed payments may delay or cancel fulfilment. You’re responsible for being authorized to use the payment method you choose, and we may report and investigate fraudulent or unauthorized payment activity.

9. Get It Delivered

Delivery includes transporting your material and placing it at a spot the driver reasonably decides is accessible, safe, legal, within the truck’s capability, and consistent with your instructions where reasonably possible. Delivery dates and windows are estimates, not guaranteed exact arrival times, unless we’ve expressly sold a written guarantee.

To help us deliver, you need to provide:

• The correct delivery address and a correct map pin for each applicable load
• Clear delivery instructions and safe access — adequate width, height, turning space, and firm ground
• Information about gates, slopes, soft ground, restricted roads, bridges, overhead hazards, and other access limits
• A reachable contact person where needed

Please tell us about known hazards such as septic tanks and fields, underground tanks, irrigation, utility covers, drainage structures, soft shoulders, private bridges, retaining walls, fresh pavement, decorative concrete, low branches, overhead wires, narrow gates, unstable ground, hidden structures, and shared-access restrictions. We can’t detect every concealed site condition.

Driver authority and safe placement

• The driver has final authority to decide whether entry, travel, turning, backing, or dumping can be done safely.
• A map pin is an instruction, not a guarantee the exact point can be reached.
• The driver may refuse an unsafe or illegal placement, and where practical will contact you and identify the closest reasonably safe alternative.
• The driver may place the material at the nearest safe and legal location, or leave without unloading if there’s no safe, legal option and you can’t be reached or don’t approve an alternative.

Property access and damage

Heavy trucks put pressure on driveways, lawns, shoulders, curbs, culverts, paving, and underground structures. If you direct a truck beyond the public roadway, you accept the normal risks of heavy-vehicle access over private property, and you’re responsible for identifying concealed or vulnerable conditions. We’ll use reasonable care when accessing and delivering. We aren’t responsible for damage caused solely by concealed conditions, inaccurate information, unsafe instructions, inadequate access, or ground that can’t reasonably support the truck — but we remain responsible to the extent damage is directly caused by our negligence or by conduct that can’t legally be excluded.

10. Map pins and placement instructions

• A map pin helps identify where you want the material. Place and review it before ordering.
• Multi-trip orders may use a separate pin and instructions for each load.
• The pin must be on property where you have authority to direct delivery, and must not direct material onto a public roadway, sidewalk, neighbouring property, shared route, utility access, or prohibited area.
• A pin doesn’t replace written instructions where access or placement is unusual.
• Final placement is always subject to driver safety and legal restrictions.

11. Multi-trip deliveries

• Large orders may be split into multiple trips or trucks, each with its own product, quantity, truck, map pin, instructions, status, and estimated arrival.
• Trips may arrive at different times — we don’t promise simultaneous arrival unless we’ve expressly confirmed it.
• We generally choose the truck combination unless you’ve purchased or approved a specific arrangement, and a larger load may be scheduled before a smaller follow-up load where that makes operational sense.
• We may sequence loads to keep them in the right order, and authorized staff may adjust sequencing where necessary.
• A multi-load or multi-delivery discount applies only when its eligibility rules are met.

12. Get It Loaded and vehicle safety

When you pick up material and we load it into your vehicle or trailer, you’re responsible for:

• Arriving with a suitable, open-from-above vehicle or trailer (no SUVs, enclosed, or canopied vehicles for Get It Loaded)
• Knowing your vehicle’s and trailer’s legal payload, GVWR, axle, tire, hitch, and tongue-weight limits
• Roadworthiness, load securement, any required tarps or covers, and compliance with road and traffic laws

What physically fits can exceed what your vehicle can legally or safely carry. Our staff can’t certify the legal payload of an unfamiliar vehicle or trailer — any quantity guidance we give (including the “what fits in my vehicle” tool) is informational. Yard staff may refuse, reduce, or split a load they reasonably believe is unsafe. You remain responsible for the vehicle after loading. Where reasonably possible, inspect the product and your loading ticket before you leave. Loose loading can mark or scratch an unprotected box or trailer, so remove or protect vulnerable items first. We use reasonable care with our loading equipment.

13. Scheduling and delays

Scheduled dates and windows represent expected service periods. Exact arrival times can change because of loading times, traffic, road and weather conditions, prior deliveries, equipment availability, site delays, and safety. Any live or planned arrival estimate is an estimate and may update — we don’t provide guaranteed real-time GPS arrival times. We communicate meaningful delays where practical, so please make sure your site is ready for the full scheduled window.

14. Order changes and cancellations

Changes

You can make some changes yourself from your order link up until 8:00 AM on the delivery day. Directly, you can cancel a single scheduled trip or reduce a trip’s quantity; you can also request an added delivery, which we confirm before it applies. Increasing a quantity, changing the product, date, or address, or cancelling a whole order are done with our help — just call us. A requested change isn’t in effect until we confirm it, may require additional payment, and may remove a volume or multi-delivery discount or change serviceability or delivery charges. We won’t materially change a paid order without your authorization, apart from minor administrative corrections that don’t alter your purchase. Paid-order edits are recorded in our order history.

Cancellations

To cancel, use your order link (for a single trip) or contact us. A cancellation isn’t complete until we confirm it. The ability to cancel can become limited once material has been loaded, dispatched, specially sourced, prepared, delivered, or otherwise committed to your order. We don’t charge an arbitrary cancellation fee; any charge we ever apply would be clearly disclosed and reasonably connected to actual committed costs. Your statutory cancellation rights are not removed by these terms.

15. Returns

Material we delivered can’t be returned. Once a load has been dumped it can’t be recovered in saleable condition, so a delivered order is final. If there’s something wrong with what arrived, that’s not a return — see Problems with an order below, and tell us promptly.

Material you picked up can be returned within 7 days, provided it is unused and free of contamination — no soil, no debris, and not mixed with another product. Bring it back to the yard during business hours; you’re responsible for getting it here and for any cost of doing so. We’ll inspect it on arrival, and we may decline material we can’t resell. Approved returns are refunded under Refunds below. Bagged product must be unopened and undamaged.

None of this limits a statutory right you have, or a remedy you’re owed because an order was wrong, short, or not as described.

16. Refunds

Where a refund applies — for example, a cancelled trip, a reduced quantity, or a confirmed change that lowers the price — we return it to your original payment method where practical (card refunds to the original card; cash refunds follow our in-store process). Partial and per-trip refunds are handled the same way. Your bank or card provider may take several business days to post a refund after we issue it, which is outside our control. We’ll confirm when a refund has been issued. We don’t treat sales as final where you have a cancellation, refund, or other right that applies.

17. Problems with an order

If something isn’t right — the wrong product, a missing or incomplete order, a quantity concern, product that doesn’t match its description, unexpected contamination, apparent delivery damage, a billing error, or a duplicate charge — please tell us promptly. Where reasonably possible:

1. Stop spreading, mixing, installing, or compacting the material.
2. Keep it reasonably separate.
3. Take clear photographs and keep a representative sample.
4. Note your order number.
5. Contact us using the details below.

Prompt notice helps us inspect and resolve the concern. Depending on the facts and applicable law, a reasonable resolution may be a correction, replacement, completion of the order, a partial refund, a full refund of the affected item or service, or another solution we agree on together.

18. Accounts and electronic communications

Electronic communications

You agree to receive electronic documents reasonably connected to your quotes, order confirmations, receipts, payment notices, delivery updates, changes, cancellations, refunds, and customer-service matters. Please keep your contact information current. Any marketing consent is kept separate. We provide your order confirmation in a form you can keep, such as an email or downloadable receipt.

19. Website and software use

When using our website and software, please don’t:

• Attempt unauthorized access, or interfere with how the site works
• Submit fraudulent orders or use stolen payment information
• Scrape or copy protected content at scale, or reverse-engineer protected software where the law prohibits it
• Introduce malware, misuse accounts, or harass staff or other customers

We may restrict access where reasonably necessary to protect customers, staff, systems, or the business. None of this prevents normal browsing, comparing prices, or leaving an honest review.

Our website content, software, brand names, logos, product copy, graphics, calculators, photographs, layouts, and estimator workflows are owned by or licensed to GetGravel, and you may use the website for personal or legitimate business purchasing. We don’t claim ownership of your submitted photographs, delivery instructions, or reviews beyond the reasonable licence needed to fulfil your order or to display content you authorize for public use.

20. Liability and your rights

Nothing in these Terms excludes, restricts, or modifies any right, condition, warranty, remedy, or protection that cannot legally be excluded under applicable consumer-protection, sale-of-goods, privacy, or other laws.We don’t limit our responsibility for personal injury, for wilful misconduct or gross negligence, for direct property damage caused by our negligence, or for goods that don’t match their description.

To the extent permitted by law, GetGravel is not responsible for indirect, incidental, special, or consequential loss that wasn’t reasonably foreseeable when the order was made — for example, project or contractor delays, lost profits or business, installation work completed before an observable material issue was reported, losses from incorrect customer measurements or installation methods, hidden site conditions, unsafe or inaccurate instructions, using material for an unsuitable purpose, or not obtaining professional advice where it was required. If a problem arises, both of us should act reasonably to keep any avoidable loss to a minimum once it’s known.

21. Events outside reasonable control

Sometimes events outside our reasonable control affect a service — severe weather, wildfire, flood, an evacuation order, road closures, quarry or supplier disruption, equipment failure, power or communications outages, labour disruption, government restrictions, or other emergencies. When that happens we may delay, reschedule, arrange an alternative with your approval where needed, or cancel the unfulfilled part of the order and refund the applicable amount. This doesn’t remove your statutory cancellation rights or excuse a failure caused by our own negligence.

22. Changes to these terms

We may update these Terms for future use. This page shows a last-updated date and version number. The version you accepted with an order governs that order unless we both agree otherwise or the law requires a change — we don’t apply new terms retroactively to a completed or confirmed order just because this page changed. We may give additional notice of material changes.

Last updated July 25, 2026 · Version 1.0

23. Governing law and disputes

These Terms are governed by the laws of British Columbia and the applicable federal laws of Canada. If you have a concern, let’s try to resolve it through direct communication first — reach us at the phone number or email below. Nothing here prevents you from contacting an applicable regulator, consumer-protection body, court, or other authority.

24. Contact information

Questions about these Terms or an order? Reach us:

See also our Privacy Policy.